Primary responsibility is to train and manage agents to perform based on set KPIs. Ensures all goals are met, procedures are followed and routinely provide directions to agents on what to do and how to improve. Responsible for conducting regular call monitoring and review for quality assurance, coaching and training.

• Must have completed tertiary education with a degree in Business Management or Communications;
• With strong command of the English language both written and oral;
• Above average knowledge in computer applications specifically MS Office
• 1 – 2 years relevant experience an advantage although fresh graduates are welcome

For interested applicants, Kindly email us at hr@g9outsourcing.som

Primary role is to analyze data from business reports, and ensure that data and calculations are accurate. Assists in updating , extracting and uploading database for marketing purposes. To perform inquiries and list pulls for marketing campaigns, perform data updates and extractions.

• Experience: Minimum 1-2 years of relevant database / reporting experience;
• Minimum Degree in IT, Computer Science, Statistics in a relevant field;
• Highly proficient with Microsoft Excel (Eg. Pivot Tables, Formulas, etc);
• Able to work in a deadline driven environment with the ability to meet aggressive deadlines;
• Observes attention-to-detail, meticulous and organized; and possesses good communication skills

For interested applicants, Kindly email us at hr@g9outsourcing.som

A one-year extensive development program for talented individuals who have the potential to take on leadership roles. The program provides hand-on training on major areas of the Business Process Outsourcing.

• Must have completed tertiary education with a degree in any Business-related or IT Course;
• Familiar with using MS Office Excel;
• With a strong command of the English language. Both written and oral;
• Team player and a strong drive for excellence;
• Motivated and strong entrepreneurial skills.

For interested applicants, Kindly email us at hr@g9outsourcing.som

We are searching for a polite but aggressive, professional Outbound Sales Representative to offer our target customers with various products and services, invite target audience to various complementary events and profile and verify needed information. The Outbound Sales Representative may handle a high volume of calls and should seek to create a positive experience for each caller. They will listen to client’s apprehensions and seek to understand and clarify these concerns and provide accurate and efficient responses.

• Must have completed at least 2 years of tertiary education;
• Exceptional active listening, verbal and written communication skills with a professional phone voice;
• Capable of quickly understanding company products and services and various event details;
• Ability to ask prying questions;
• Comfortable using computers and working knowledge in MS Office and MS Excel;
• Strong time management and decision making skills

For interested applicants, Kindly email us at hr@g9outsourcing.som

We are hiring full-time Inbound Customer Service Representatives to manage customer queries, feedback and complaints in a timely manner. You will be asked to log all types of calls and escalate complaints across a number of communication channels. To do well in this role, you must accept ownership for effectively solving customer issues, complaints and inquiries. Candidates also need to be able to remain calm when customers are frustrated and comfortable with working with various CRM.

•  Must have completed at least 2 years of tertiary education;
• Experience working with customer support an advantage;
• Ability to stay calm when customers are stressed or upset;
• Follow communication “scripts” when handling different topics;
• Comfortable using computers and working knowledge in MS Office and MS Excel;
• Strong command of the English language.

For interested applicants, Kindly email us at hr@g9outsourcing.som

We are on the lookout for a Lead Generation Specialist whose main responsibility is to generate qualified customer leads following our B.A.N.T. criteria through cold calling and make appointments with key decision makes for follow-up meetings. Candidates must have an up-to-date knowledge of specific industry and product solutions relating to the IT industry so as to be able to communicate, convince and assist customers and achieve a monthly Key Performance Indicators (KPI) set.

• 2-3 Years of B2B experience in a Telesales environment (Preferably in the area Finance, Insurance or Technology solution industry;
• Must have completed tertiary education with a degree in IT, Business Management or Communications;
• Self-motivated and self-driven; able to work independently with little or no supervision while maintaining consistently high productivity;
• The ability to “solution sell” rather than selling a product;
• Excellent verbal, written and interpersonal communication skills.

For interested applicants, Kindly email us at hr@g9outsourcing.som

We are looking for A NetSuite Administrator with at least 1 year NetSuite management experience. Chosen candidate will be responsible for the day-to-day data handling of NetSuite data management such as item creation and stock management, order processing, client communications, as well as report generation.

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• Must have completed tertiary education with a degree in Business related course or its equivalent;
• With strong command of the English language both written and oral;
• Experience in NetSuite, data handling and order process an advantage;
• Above average knowledge in computer applications specifically MS Excel.

For interested applicants, Kindly email us at hr@g9outsourcing.som

We are searching for a Phone Sales Specialist with strong ability to offer various products and services to customers. They will listen to client’s apprehensions and seek to understand and clarify these concerns and provide accurate and efficient responses. To be successful in this job, part of the Phone Sales Specialist’s objective must be to close a high percentage of leads for whatever product or service the company is offering.

• Must have completed at least 2 years of tertiary education;
• Exceptional active listening, verbal and written communication skills with a professional phone voice;
• Must have an effective communication skills to be able to retain and pass product and service information to customers, and develop strong relationships with customers;
• Self-motivated and self-driven; able to work independently with little or no supervision while maintaining consistently high productivity;
• Comfortable using computers and working knowledge in MS Office and MS Excel;
• Strong time management and decision making skills;
• 1 – 2 years relevant experience an advantage;

For interested applicants, Kindly email us at hr@g9outsourcing.som

We are hiring a full time Key Opinion Leader whose main responsibility is to create engaging and creative content that can be shared on different platforms to help products and services gain visibility online and strengthen the brand.

• Must have completed tertiary education with a degree in Marketing with specialization in Communications or any Business related course or its equivalent;
• Must be strategically creative, detail-oriented, confident, and articulate;
• Self-motivated and self-driven; able to work independently with little or no supervision while maintaining consistently high productivity;
• Comfortable using computers and working knowledge in MS Office and MS Excel;
• Strong time management and decision making skills;
• 1 – 2 years relevant experience an advantage;

For interested applicants, Kindly email us at hr@g9outsourcing.som

We are on the lookout for a full time ERP (Enterprise Resource Planning) Specialist whose main responsibility is to process all Amazon Vendor Central purchase orders and shipment, perform regular audits to different product listings to ensure proper operations and communicate with clients.

• Must have completed tertiary education with a degree in Marketing with specialization in Communications or any Business related course or its equivalent;
• Must be strategically creative, detail-oriented, confident, and articulate;
• Self-motivated and self-driven; able to work independently with little or no supervision while maintaining consistently high productivity;
• Highly proficient with Microsoft Excel;
• Strong time management and decision making skills;
• 1 – 2 years relevant experience an advantage;

For interested applicants, Kindly email us at hr@g9outsourcing.som