welcome to g9 outsourcing
End-to-end Integrated Marketing Solutions
We are a Business Process Outsourcing Company which offers end-to-end integrated marketing solutions that deliver results.
4.9
567K+ Ratings
About us
Who We Are?
We are a Business Process Outsourcing Company which offers end-to-end integrated marketing solutions that deliver results. We provide a great work environment and treat everyone with respect and dignity.
Our core expertise lies in our ability to tailor-fit solutions for customers. We support our clients to achieve their business objectives of acquiring,retaining and growing customers.
Being a boutique BPO, we are highly flexible and can work with you hand in hand in delivering solutions that are effective at reasonable prices.
what we offer
Our Services
Today, G9 Outsourcing provides outsourcing services to its customers mainly in Asia Pacific, USA, Canada and Australia.
Voice Campaigns
Inbound customer support
Receive incoming calls, or chats from customers of a certain product/service
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Phone market surveys
Call existing customers or prospects for a particular product/service
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Database update and clean-up
We can check corrupt or inaccurate records from a record set, table, etc...
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Event registration and attendance confirmation
Call the Prospect list of attendees to register for an upcoming event.
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Non-Voice Campaigns
Item set-up
Setup high volume of items following customers guidelines on its platform, database or website,
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Reputation management
Remove and bury negative reviews from any website that destroys a customer's image.
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Data research & contact build
Creating the database by doing extensive research based on the Client’s Specific criteria
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Content and video editing
Ensure contents created have no grammatical errors, are easy to read and understand across different cultures
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Social media management
Analyzing social media audiences and developing a strategy that’s tailored to the Customers product
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Profile Build up
Create social media accounts or any online accounts for customers based on their specific needs
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core value
Be the best partner to our customers by applying the highest standards of excellence in every contact, write-up, image and delivery of service.
We aim to become the best employer by providing a great work environment and treating everyone with respect and dignity.
Strategic Expertise
- Experience in operating in the Asia Pacific region
- Regional Market Perspective
- Local Market Understanding
Industry Expertise
- Technology & Telecommunications
- Insurance
- Consumer Lifestyle
- Business Trade
Business Expertise
- Convenience and Efficiency of a “one-stop solutions provider”
- Integration of the right people, process and technology
Operational Expertise
- CRM Solution
- 80-seat call center solution
- VoIP Capability
Connectivity
- Leased Line with the leading telecommunications provider and back up for redundancy ensuring a 99% up time.
- On-site servers with option for cloud based back up
Location
- Building is equipped with backup generators
- Office is a 5 minute walk from the Magallanes MRT station making it accessible for agents
what they say about us
I have been working with G9 Outsourcing for many years now and it’s great how they truly tailored fit solutions for my requirements. We've always worked together to find solutions for challenges we encounter and how to overcome them. I feel they are more of a partner rather than a supplier and I truly appreciate the partnership.
Mark Stein
Founder of Outmarket Pro
what they say about us
I have been working with G9 Outsourcing for many years now and it’s great how they truly tailored fit solutions for my requirements. We've always worked together to find solutions for challenges we encounter and how to overcome them. I feel they are more of a partner rather than a supplier and I truly appreciate the partnership.
Mark Stein
Founder of Outmarket Pro
what they say about us
I have been working with G9 Outsourcing for many years now and it’s great how they truly tailored fit solutions for my requirements. We've always worked together to find solutions for challenges we encounter and how to overcome them. I feel they are more of a partner rather than a supplier and I truly appreciate the partnership.
Mark Stein
Founder of Outmarket Pro
what they say about us
I have been working with G9 Outsourcing for many years now and it’s great how they truly tailored fit solutions for my requirements. We've always worked together to find solutions for challenges we encounter and how to overcome them. I feel they are more of a partner rather than a supplier and I truly appreciate the partnership.
Mark Stein
Founder of Outmarket Pro
LET’S GET IN TOUCH
Contact Us
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Visit Us Today
Feel free to drop by our office and meet some of our team.
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4F Oakridge Plaza Bldg. ,
1012 San Antonio St. , Paseo de Magallanes ,
Makati 1232 Philippines 
we are hiring!
Join Our Team!
If you’re looking for more than a job, we have a career for you.If you never settle for just ‘good enough’, we’d like to talk. We’re looking for people who can improve what we’re doing today, and imagine what we could be doing tomorrow.
learn more about us
Frequently Asked Questions
Are your Representatives actual employees of your company or are they independent contractors?
Our CSR or customer service representatives are full time employees of the company. They are provided training on basic customer service skills prior to onboarding them.
How do you guarantee that I can get your mentioned “Customer Satisfaction”?
For each task we select corresponding employees according to their individual skills. These skills have been verified through training and mock tests. Furthermore, their skills are continuously subjected to evaluation based on the work results. In addition, the high quality of the work results are secured by special quality management measures such as statistical process control, audits, peer reviews and evaluation.
How great is the risk that the results do not meet my expectations?
Before we start the project, we discuss Key Performance Indicators (KPIs) and Service Level Agreements (SLA) with the customer. We will aim to achieving those said KPIs and SLAs. Furthermore, when we notice that we are dealing with unforeseen challenges in the middle of the project, we set up several plans to counteract the said challenges and transparently discuss with our Clients the possibility and the strategies we built during that moment.
What is the minimum contract?
For best results, we require a minimum contract of 1 month or a total of 160 hours spent.
I do not have a calling base or script, can you assist with that?
G9 Outsourcing can assist in developing the script and providing you a database based on your target company / job titles.
